Providing 6-Star Service McGrath Real Estate Adelaide. Image: At attention by Nic McPhee via Flickr At McGrath Real Estate we stand proudly behind our record of 6-star service that spans more than 45 years.

To stay in business so long we’ve got to be doing something right—in fact, a whole lot of things right.

Like small-to-medium-sized businesses in any industry we have achieved success and longevity by having:

  • a customer-first mindset
  • high-quality products and services
  • great, well-trained employees
  • a willingness to adapt to meet a changing market

I’ve talked before about our commitment to service (see 6-star service in a 3-star world: How McGrath does real estate differently in South Australia).

Following is a bit more of an insight into 6-star service in action and how it helps us to do what we do so well.

6-star service: Shooting for the stars

If you don’t aim for excellence you’ll never achieve it and it’s only by stretching yourself that you can discover just what you are capable of.

At McGrath Real Estate we have created a culture of building exceptional quality into all that we do—it’s the standard that is expected of everyone.

When we tell our clients that they will receive awesome service backed by products and marketing designed to achieve the very best result possible for them, we can be confident that they will.

6-star service: The best people = the best service

Without our committed, professional staff our business would cease to exist.

We need the best people and we attract them by offering the best system and the best prospects; then, to ensure that they constantly grow and improve, our staff participate in ongoing training for more than 150 hours each year.

6-star service: Listening to our clients

The McGrath Group knows that clients want and appreciate special care and attention.

We want returning and longstanding loyal clients that voluntarily advertise our great service by word of mouth and refer others to us.

To ensure this happens we develop trusting relationships with our clients and listen to what they say.

Feedback from our clients is critical to us as we continue to innovate and improve; we value their ideas, comments and suggestions.

6-star service: The lowest price vs the best value

Some other agents offer lower fees than ours, but in real estate, as in life, you get what you pay for.

Our services offer unbeatable value so that you receive the highest possible net return on the sale of your property.

We can achieve this result because our salespeople are highly trained negotiators who work hard on your behalf.

6-star service: Our be all and end all

The McGrath Real Estate team thrives on achieving great results for our clients and on receiving their positive feedback.

We’re the experts in real estate in Adelaide’s western and coastal suburbs because we live and work in this great part of the city.

Please contact us to find out more about how we can meet your needs.

 

Image: At attention by Nic McPhee via Flickr. CC BY-SA 2.0